ACC SHELL
<html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"><title>Chapter 8. Help and Documentation</title><link rel="stylesheet" href="susebooks.css" type="text/css"><meta name="generator" content="DocBook XSL Stylesheets V1.75.2"><link rel="home" href="index.html" title="Documentation"><link rel="up" href="part.trouble.html" title="Part III. Help and Troubleshooting"><link rel="prev" href="part.trouble.html" title="Part III. Help and Troubleshooting"><link rel="next" href="cha.trouble.html" title="Chapter 9. Common Problems and Their Solutions"></head><body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF"><div class="navheader"><table width="100%" summary="Navigation header" border="0" class="bctable"><tr><td width="80%"><div class="breadcrumbs"><p><a href="index.html"> Documentation</a><span class="breadcrumbs-sep"> > </span><a href="book.opensuse.startup.html">Start-Up</a><span class="breadcrumbs-sep"> > </span><a href="part.trouble.html">Help and Troubleshooting</a><span class="breadcrumbs-sep"> > </span><strong><a accesskey="p" title="Part III. Help and Troubleshooting" href="part.trouble.html"><span>◀</span></a> <a accesskey="n" title="Chapter 9. Common Problems and Their Solutions" href="cha.trouble.html"><span>▶</span></a></strong></p></div></td></tr></table></div><div class="chapter" title="Chapter 8. Help and Documentation"><div class="titlepage"><div><div><h2 class="title"><a name="cha.userhelp"></a>Chapter 8. Help and Documentation<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#cha.userhelp">¶</a></span></h2></div></div></div><div class="toc"><p><b>Contents</b></p><dl><dt><span class="sect1"><a href="cha.userhelp.html#sec.help.onboard.khc">8.1. Using the KDE Help Center</a></span></dt><dt><span class="sect1"><a href="cha.userhelp.html#sec.help.onboard.yelp">8.2. Using GNOME Help</a></span></dt><dt><span class="sect1"><a href="cha.userhelp.html#sec.help.onboard.browse">8.3. Browsing Man and Info Pages From Your Desktop</a></span></dt><dt><span class="sect1"><a href="cha.userhelp.html#sec.help.furtherdoc">8.4. Additional Help Resources</a></span></dt><dt><span class="sect1"><a href="cha.userhelp.html#sec.help.more">8.5. For More Information</a></span></dt><dt><span class="sect1"><a href="cha.userhelp.html#sec.support">8.6. Support for openSUSE</a></span></dt></dl></div><a class="indexterm" name="idx.help"></a><a class="indexterm" name="id366668"></a><div class="abstract" title="Abstract"><p class="title"><b>Abstract</b></p><p>
openSUSE® comes with various sources of information and
documentation, many of which are already integrated in your installed
system:
</p></div><div class="variablelist"><dl><dt><span class="term">Desktop Help Centers<a class="indexterm" name="id366696"></a>
</span></dt><dd><p>
The help centers of both the KDE desktop (KDE help center) and the GNOME desktop
(Help) provide central access to the most important documentation
resources on your system, in searchable form. These resources include
online help for installed applications, man pages, info pages, and the
Novell/SUSE manuals delivered with your product.
<span>Learn more about your desktop's help center in
<a class="xref" href="cha.userhelp.html#sec.help.onboard.khc" title="8.1. Using the KDE Help Center">Section 8.1, “Using the KDE Help Center”</a> and
<a class="xref" href="cha.userhelp.html#sec.help.onboard.yelp" title="8.2. Using GNOME Help">Section 8.2, “Using GNOME Help”</a>.</span>
</p></dd><dt><span class="term">Separate Help Packages for Some Applications</span></dt><dd><p>
When installing new software with YaST, the software documentation is
installed automatically in most cases, and usually appears in the help
center of your desktop. However, some applications, such as GIMP, may
have different online help packages that can be installed separately
with YaST and do not integrate into the help centers.
</p></dd><dt><span class="term">Documentation in <code class="filename">/usr/share/doc</code>
</span></dt><dd><p>
This traditional help directory holds various documentation files and
the release notes for your system. Find more detailed information in
Section “Documentation Directory” (Chapter 35, <i>Help and Documentation</i>, ↑Reference).
</p></dd><dt><span class="term">Man Pages and Info Pages for Shell Commands</span></dt><dd><p>
When working with the shell, you do not need to know the options of the
commands by heart. Traditionally, the shell provides integrated help by
means of man pages and info pages. Read more in
Section “Man Pages” (Chapter 35, <i>Help and Documentation</i>, ↑Reference) and
Section “Info Pages” (Chapter 35, <i>Help and Documentation</i>, ↑Reference).
</p></dd></dl></div><div class="sect1" title="8.1. Using the KDE Help Center"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="sec.help.onboard.khc"></a>8.1. Using the KDE Help Center<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.onboard.khc">¶</a></span></h2></div></div></div><a class="indexterm" name="id366813"></a><p>
From the KDE desktop, you can access the KDE help center in various ways: If you
need information from within an application, simply click the
application's <span class="guimenu">Help</span> button or press <span class="keycap">F1</span>
to open the application's documentation in the help center. If you start
the help center from the main menu, or from the command line with
<span class="command"><strong>khelpcenter</strong></span>, you are taken to the main window of the
help center from which you can browse the help topics.
</p><div class="figure"><a name="fig.helpcenter"></a><p class="title"><b>Figure 8.1. Main Window of the KDE Help Center</b><span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#fig.helpcenter">¶</a></span></p><div class="figure-contents"><div class="mediaobject"><table border="0" summary="manufactured viewport for HTML img" cellspacing="0" cellpadding="0" width="50%"><tr><td><img src="images/kde_helpcenter.png" width="100%" alt="Main Window of the KDE Help Center"></td></tr></table></div></div></div><br class="figure-break"><p>
The menu and the toolbar provide options for printing contents from the
help center, searching the currently displayed page, and navigating and
customizing the help center. The display field in the right part of the
window always shows the currently selected contents, such as online
manuals, search results, or Web pages.
</p><p>
The navigation area in the left part of the window contains several tabs:
</p><div class="variablelist"><dl><dt><span class="term"><span class="guimenu">Contents</span>
</span></dt><dd><p>
Presents a tree view of all available information sources. The help
center addresses various target groups, such as users, administrators,
and developers. Click on an entry to open and browse the individual
categories. The help center also provides access to some online
databases that cover special hardware and software issues for your
product. All these sources can be searched conveniently once a search
index has been generated.
</p><p>
The contents of your help center depends on which software packages
are currently installed and which languages are selected as your
system languages.
</p></dd><dt><span class="term"><span class="guimenu">Glossary</span>
</span></dt><dd><p>
Provides a quick reference where you can look up the definitions of
words that might be unfamiliar to you.
</p></dd><dt><span class="term"><span class="guimenu">Search Options</span>
</span></dt><dd><p>
Holds options for the full text search of the help center. You can
combine several search criteria.
</p></dd></dl></div><div class="procedure" title="Procedure 8.1. Searching the Help Center"><a name="id366963"></a><p class="title"><b>Procedure 8.1. Searching the Help Center</b></p><p>
To use the full text search KDE help center offers, generate a search index and
set the search parameters. If the search index has not yet been
generated, the system automatically prompts you to do so when you click
the <span class="guimenu">Search</span> tab.
</p><ol class="procedure" type="1"><li><p>
To search for a term, click into the text field and enter the search
string.
</p></li><li><p>
To combine your search strings with operands, click
<span class="guimenu">Method</span> and select the operand to use.
</p></li><li><p>
Choose an option from <span class="guimenu">Max. Results</span> to limit the
number of hits to display.
</p></li><li><p>
To restrict your search to certain types of documentation, choose an
option from <span class="guimenu">Scope selection</span>. With
<span class="guimenu">Default</span>, a predefined selection of documents is
searched. <span class="guimenu">All</span> includes all types of documents in the
search. <span class="guimenu">Custom</span> lets you define which documents to
include in your search. Just activate the documents you want in the
list.
</p></li><li><p>
When you have set the options according to your wishes, click
<span class="guimenu">Search</span>. The search results are then displayed as a
list of links in the display field and can be navigated with mouse
clicks.
</p></li></ol></div><div class="procedure" title="Procedure 8.2. Generating a New Search Index"><a name="id367060"></a><p class="title"><b>Procedure 8.2. Generating a New Search Index</b></p><ol class="procedure" type="1"><li><p>
To create a new search index, select <span class="guimenu">Settings</span>+<span class="guimenu">Build Search Index</span> from the menu. A window opens, showing a list of the
documentation currently available in the help center. In case no search
index exists, you are automatically asked to build one, once you enter
a search term into the search field.
</p></li><li><p>
Select the documents to integrate in the search index and click
<span class="guimenu">Build Index</span>. After the index has been generated, you
can use the full text search.
</p></li></ol></div></div><div class="sect1" title="8.2. Using GNOME Help"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="sec.help.onboard.yelp"></a>8.2. Using GNOME Help<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.onboard.yelp">¶</a></span></h2></div></div></div><a class="indexterm" name="id367114"></a><p>
On the GNOME desktop, to start Help directly from an application,
either click the <span class="guimenu">Help</span> button or press
<span class="keycap">F1</span>. Both options take you directly to the application's
documentation in the help center. However, you can also start Help from
the main menu, or from the command line with <span class="command"><strong>yelp</strong></span> and
then browse through the main window of the help center.
</p><div class="figure"><a name="id367141"></a><p class="title"><b>Figure 8.2. Main Window of Help</b></p><div class="figure-contents"><div class="mediaobject"><table border="0" summary="manufactured viewport for HTML img" cellspacing="0" cellpadding="0" width="50%"><tr><td><img src="images/gnome_yelp_main.png" width="100%" alt="Main Window of Help"></td></tr></table></div></div></div><br class="figure-break"><p>
The menu and the toolbar provide options for navigating and customizing
the help center, for searching and for printing contents from Help. To
view a table of contents, click the home icon or press <span class="keycap">Alt</span>+<span class="keycap">Home</span>. The help
topics are grouped into categories presented as links. Click one of the
links to open a list of topics for that category. To search for an item,
just enter the search string into the search field at the top of the
window.
</p></div><div class="sect1" title="8.3. Browsing Man and Info Pages From Your Desktop"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="sec.help.onboard.browse"></a>8.3. Browsing Man and Info Pages From Your Desktop<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.onboard.browse">¶</a></span></h2></div></div></div><p>
With the KDE or GNOME desktop, you can also access (or print) man pages
and info pages:
</p><div class="variablelist"><dl><dt><span class="term">KDE</span></dt><dd><p>
In Dolphin or Konqueror, to view the man page for
<span class="command"><strong>ls</strong></span>, type <span class="command"><strong>man:/ls</strong></span> in the location
bar. If there are different categories for a command, Konqueror
displays them as links. To display the info page for
<span class="command"><strong>grep</strong></span>, for example, type
<span class="command"><strong>info:/grep</strong></span>.
</p><p>
In the KDE help center, click <span class="guimenu">UNIX Manual Pages</span> or
<span class="guimenu">Browse Info Pages</span>in the table of contents to browse
man pages and info pages. You may also use the search and limit the
scope to <span class="guimenu">UNIX Manual Pages</span>.
</p></dd><dt><span class="term">GNOME</span></dt><dd><p>
Run <span class="command"><strong>yelp man:ls</strong></span> or <span class="command"><strong>yelp info:ls</strong></span>
to display the man or info page. Alternatively enter
<span class="command"><strong>man:ls</strong></span> or <span class="command"><strong>info:ls</strong></span> in the search
field of Yelp.
</p></dd></dl></div><div class="figure"><a name="fig.help.konqui.man"></a><p class="title"><b>Figure 8.3. Viewing a Man Page With Konqueror</b><span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#fig.help.konqui.man">¶</a></span></p><div class="figure-contents"><div class="mediaobject"><table border="0" summary="manufactured viewport for HTML img" cellspacing="0" cellpadding="0" width="50%"><tr><td><img src="images/kde_konqui_manpage.png" width="100%" alt="Viewing a Man Page With Konqueror"></td></tr></table></div></div></div><br class="figure-break"></div><div class="sect1" title="8.4. Additional Help Resources"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="sec.help.furtherdoc"></a>8.4. Additional Help Resources<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.furtherdoc">¶</a></span></h2></div></div></div><p>
<a class="indexterm" name="id367359"></a> In addition to the online versions of the
<span>openSUSE</span>
manuals installed under <code class="filename">/usr/share/doc</code>, you can also
access the product-specific manuals and documentation on the Web. For an
overview of all documentation available for openSUSE check out your
product-specific documentation Web page at
<a class="ulink" href="http://www.novell.com/documentation/" target="_top">http://www.novell.com/documentation/</a>.
</p><p>
If you are searching for additional product-related information, you can
also refer to the following Web sites:
</p><div class="itemizedlist"><ul class="itemizedlist" type="bullet"><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://en.opensuse.org" target="_top">openSUSE Wiki English</a> and
<a class="ulink" href="http://www.opensuse.org" target="_top">http://www.opensuse.org</a>
</p></li><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://en.opensuse.org/SDB:SDB" target="_top">SUSE Support
Database</a>
</p></li><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://forums.opensuse.org/" target="_top">openSUSE Forums</a>
</p></li><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://www.kde.org/documentation" target="_top">KDE Documentation Web
site</a>
</p></li><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://www.kde-apps.org" target="_top"> Documentation Web site for KDE
applications</a>
</p></li><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://www.gnome.org/learn/" target="_top">GNOME Documentation Web
site</a>
</p></li></ul></div><p>
You might also want to try general-purpose search engines. For example,
you might try the search terms <code class="literal">Linux CD-RW help</code> or
<code class="literal">OpenOffice file conversion problem</code> if you were having
trouble with the CD burning or with OpenOffice.org file conversion.
Google™ also has a Linux-specific search engine at
<a class="ulink" href="http://www.google.com/linux" target="_top">http://www.google.com/linux</a> that you might find
useful.
</p></div><div class="sect1" title="8.5. For More Information"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="sec.help.more"></a>8.5. For More Information<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more">¶</a></span></h2></div></div></div><p>
Apart from the product-specific help resources, there is a broad range of
information available for Linux topics.
</p><div class="sect2" title="8.5.1. Online Resources for openSUSE"><div class="titlepage"><div><div><h3 class="title"><a name="sec.help.more.online"></a>8.5.1. Online Resources for openSUSE<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more.online">¶</a></span></h3></div></div></div><p>
The openSUSE community are helpful people. If you have a specific
question you can write to several mailing lists, communicate with
Internet Relay Chat (IRC), or browse through Web Forums. Find more
information at <a class="ulink" href="http://en.opensuse.org/Communicate" target="_top">http://en.opensuse.org/Communicate</a>.
</p></div><div class="sect2" title="8.5.2. The Linux Documentation Project"><div class="titlepage"><div><div><h3 class="title"><a name="sec.help.more.tldp"></a>8.5.2. The Linux Documentation Project<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more.tldp">¶</a></span></h3></div></div></div><a class="indexterm" name="id367562"></a><a class="indexterm" name="id367567"></a><p>
The Linux Documentation Project (TLDP) is run by a team of volunteers
who write Linux-related documentation (see
<a class="ulink" href="http://www.tldp.org" target="_top">http://www.tldp.org</a>). The set of documents contains
tutorials for beginners, but is mainly focused on experienced users and
professional system administrators. TLDP publishes HOWTOs, FAQs, and
guides (handbooks) under a free license. Parts of the documentation from
TLDP is also available on openSUSE
</p><div class="sect3" title="8.5.2.1. HOWTOs"><div class="titlepage"><div><div><h4 class="title"><a name="sec.help.more.tldp.howtos"></a>8.5.2.1. HOWTOs<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more.tldp.howtos">¶</a></span></h4></div></div></div><a class="indexterm" name="id367599"></a><p>
HOWTOs are usually a short, informal, step-by-step guides to
accomplishing specific tasks. HOWTOs can also be found in the package
<code class="systemitem">howto</code> and are installed under
<code class="filename">/usr/share/doc/howto</code>.
</p></div><div class="sect3" title="8.5.2.2. Frequently Asked Questions"><div class="titlepage"><div><div><h4 class="title"><a name="sec.helpmore.tldp.faq"></a>8.5.2.2. Frequently Asked Questions<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.helpmore.tldp.faq">¶</a></span></h4></div></div></div><a class="indexterm" name="id367633"></a><p>
FAQs (frequently asked questions) are a series of questions and
answers. They originate from Usenet newsgroups where the purpose was to
reduce continuous reposting of the same basic questions.
</p></div><div class="sect3" title="8.5.2.3. Guides"><div class="titlepage"><div><div><h4 class="title"><a name="sec.helpmore.tldp.guides"></a>8.5.2.3. Guides<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.helpmore.tldp.guides">¶</a></span></h4></div></div></div><a class="indexterm" name="id367662"></a><p>
Manuals and guides for various topics or programs can be found at
<a class="ulink" href="http://www.tldp.org/guides.html" target="_top">http://www.tldp.org/guides.html</a>. They range from
<em class="citetitle">Bash Guide for Beginners</em> to <em class="citetitle">Linux
Filesystem Hierarchy</em> to <em class="citetitle">Linux Administrator's
Security Guide</em> . Generally, guides are more detailed and
exhaustive than HOWTOs or FAQs. They are usually written by experts for
experts.
</p></div></div><div class="sect2" title="8.5.3. Usenet"><div class="titlepage"><div><div><h3 class="title"><a name="sec.help.more.usenet"></a>8.5.3. Usenet<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more.usenet">¶</a></span></h3></div></div></div><a class="indexterm" name="id367708"></a><p>
Created in 1979 before the rise of the Internet, Usenet is one of the
oldest computer networks and still in active use. The format and
transmission of Usenet articles is very similar to e-mail, but is
developed for a many-to-many communication.
</p><p>
Usenet is organized into seven topical categories:
<code class="systemitem">comp.*</code> for computer-related
discussions, <code class="systemitem">misc.*</code> for
miscellaneous topics, <code class="systemitem">news.*</code>
for newsgroup-related matters,
<code class="systemitem">rec.*</code> for recreation and
entertainment, <code class="systemitem">sci.*</code> for
science-related discussions,
<code class="systemitem">soc.*</code> for social
discussions, and <code class="systemitem">talk.*</code>
for various controversial topics. The top levels are split in subgroups.
For instance,
<code class="systemitem">comp.os.linux.hardware</code> is a
newsgroup for Linux-specific hardware issues.
</p><p>
Before you can post an article, have your client connect to a news
server and subscribe to a specific newsgroup. News clients include Knode
or Evolution. Each news server communicates to other news servers and
exchanges articles with them. Not all newsgroups may be available on
your news server.
</p><p>
Interesting newsgroups for Linux users are
<code class="systemitem">comp.os.linux.apps</code>,
<code class="systemitem">comp.os.linux.questions</code>, and
<code class="systemitem">comp.os.linux.hardware</code>.
If you cannot find a specific newsgroup, go to
<a class="ulink" href="http://www.linux.org/docs/usenetlinux.html" target="_top">http://www.linux.org/docs/usenetlinux.html</a>. Follow the
general Usenet rules available online at
<a class="ulink" href="http://www.faqs.org/faqs/usenet/posting-rules/part1/" target="_top">http://www.faqs.org/faqs/usenet/posting-rules/part1/</a>.
</p></div><div class="sect2" title="8.5.4. Wikipedia: The Free Online Encyclopedia"><div class="titlepage"><div><div><h3 class="title"><a name="sec.help.more.wikipedia"></a>8.5.4. Wikipedia: The Free Online Encyclopedia<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more.wikipedia">¶</a></span></h3></div></div></div><a class="indexterm" name="id367827"></a><p>
Wikipedia is <span class="quote">“<span class="quote">a multilingual encyclopedia designed to be read and
edited by anyone</span>”</span> (see <a class="ulink" href="http://en.wikipedia.org" target="_top">http://en.wikipedia.org</a>).
The content of Wikipedia is created by its users and is published under
a dual free license (GFDL and CC-BY-SA). However, as Wikipedia can be
edited by any visitor, it should be used only as a starting point or
general guide. There is much incorrect or incomplete information in it.
</p></div><div class="sect2" title="8.5.5. Standards and Specifications"><div class="titlepage"><div><div><h3 class="title"><a name="sec.help.more.standards"></a>8.5.5. Standards and Specifications<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.help.more.standards">¶</a></span></h3></div></div></div><a class="indexterm" name="id367864"></a><a class="indexterm" name="id367872"></a><p>
There are various sources that provide information about standards or
specifications.
</p><div class="variablelist"><dl><dt><span class="term"><a class="ulink" href="http://www.linux-foundation.org/en/LSB" target="_top">http://www.linux-foundation.org/en/LSB</a>
</span></dt><dd><p>
The Linux Foundation is an independent nonprofit organization that
promotes the distribution of free and open source software. The
organization endeavors to achieve this by defining
distribution-independent standards. The maintenance of several
standards, such as the important LSB (Linux Standard Base), is
supervised by this organization.
</p></dd><dt><span class="term"><a class="ulink" href="http://www.w3.org" target="_top">http://www.w3.org</a>
</span></dt><dd><p>
The World Wide Web Consortium (W3C) is one of the best-known
standards organizations. It was founded in October 1994 by Tim
Berners-Lee and concentrates on standardizing Web technologies. W3C
promotes the dissemination of open, license-free, and
manufacturer-independent specifications, such as HTML, XHTML, and
XML. These Web standards are developed in a four-stage process in
<span class="emphasis"><em>working groups</em></span> and are presented to the public
as <span class="emphasis"><em>W3C recommendations</em></span> (REC).
</p></dd><dt><span class="term"><a class="ulink" href="http://www.oasis-open.org" target="_top">http://www.oasis-open.org</a>
</span></dt><dd><p>
OASIS (Organization for the Advancement of Structured Information
Standards) is an international consortium specializing in the
development of standards for Web security, e-business, business
transactions, logistics, and interoperability between various
markets.
</p></dd><dt><span class="term"><a class="ulink" href="http://www.ietf.org" target="_top">http://www.ietf.org</a>
</span></dt><dd><p>
The Internet Engineering Task Force (IETF) is an internationally
active cooperative of researchers, network designers, suppliers, and
users. It concentrates on the development of Internet architecture
and the smooth operation of the Internet by means of protocols.
</p><p>
Every IETF standard is published as an RFC (Request for Comments) and
is available free-of-charge. There are six types of RFC: proposed
standards, draft standards, Internet standards, experimental
protocols, information documents, and historic standards. Only the
first three (proposed, draft, and full) are IETF standards in the
narrower sense (see
<a class="ulink" href="http://www.ietf.org/rfc/rfc1796.txt" target="_top">http://www.ietf.org/rfc/rfc1796.txt</a>).
</p></dd><dt><span class="term"><a class="ulink" href="http://www.ieee.org" target="_top">http://www.ieee.org</a>
</span></dt><dd><p>
The Institute of Electrical and Electronics Engineers (IEEE) is an
organization that draws up standards in the areas of information
technology, telecommunication, medicine and health care, transport,
and others. IEEE standards are subject to a fee.
</p></dd><dt><span class="term"><a class="ulink" href="http://www.iso.org" target="_top">http://www.iso.org</a>
</span></dt><dd><p>
The ISO Committee (International Organization for Standards) is the
world's largest developer of standards and maintains a network of
national standardization institutes in over 140 countries. ISO
standards are subject to a fee.
</p></dd><dt><span class="term"><a class="ulink" href="http://www.din.de" target="_top">http://www.din.de</a>
, </span><span class="term"><a class="ulink" href="http://www.din.com" target="_top">http://www.din.com</a>
</span></dt><dd><p>
The Deutsches Institut für Normung (DIN) is a registered technical
and scientific association. It was founded in 1917. According to DIN,
the organization is <span class="quote">“<span class="quote">the institution responsible for standards
in Germany and represents German interests in worldwide and European
standards organizations.</span>”</span>
</p><p>
The association brings together manufacturers, consumers, trade
professionals, service companies, scientists and others who have an
interest in the establishment of standards. The standards are subject
to a fee and can be ordered using the DIN home page.
</p></dd></dl></div></div></div><div class="sect1" title="8.6. Support for"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="sec.support"></a>8.6. Support for openSUSE<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.support">¶</a></span></h2></div></div></div><p>
Useful support information for openSUSE is available in a number of
sources.
</p><div class="itemizedlist"><ul class="itemizedlist" type="bullet"><li class="listitem" style="list-style-type: disc"><p>
Free installation support for retail box customer
</p></li><li class="listitem" style="list-style-type: disc"><p>
Free community support
<a class="ulink" href="http://en.opensuse.org/Communicate" target="_top">http://en.opensuse.org/Communicate</a>
</p></li></ul></div><p>
If you encounter problems with the installation or use of openSUSE
that you are unable to solve, our experienced support staff can offer
practical assistance with the free installation support for registered
releases. Nearly all common customer problems can be eliminated quickly
and competently. You can use the extensive support offered through the
community, as well.
</p><div class="sect2" title="8.6.1. Free Installation Support"><div class="titlepage"><div><div><h3 class="title"><a name="sec.support.inst"></a>8.6.1. Free Installation Support<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.support.inst">¶</a></span></h3></div></div></div><p>
Our free installation support is provided for a period of 90 days
following the activation of your registration code
<a class="ulink" href="http://www.open-slx.com/register" target="_top">http://www.open-slx.com/register</a> or following the
release of the next version. If you cannot find an answer to your
question in any of the available information sources, we will gladly
provide assistance for the following issues:
</p><div class="itemizedlist"><ul class="itemizedlist" type="bullet"><li class="listitem" style="list-style-type: disc"><p>
Installation on a typical home user system or laptop equipped with a
single processor, at least 512 MB RAM, and 3 GB of free hard disk
space.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Resizing of one Windows partition that occupies the entire hard disk.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Dual-boot installation with Windows, limited to Linux Support.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Installation of a local ATAPI CD or DVD drive.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Installation from a remote CD/DVD drive
</p></li><li class="listitem" style="list-style-type: disc"><p>
Installation on the first or second hard disk in an IDE-only system
(<code class="filename">/dev/sda</code> or <code class="filename">/dev/sdb</code>) or
supported S-ATA system, excluding RAID.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Integration of a standard keyboard and standard mouse.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Configuration of the graphical user interface (without the hardware
acceleration feature of the graphics card).
</p></li><li class="listitem" style="list-style-type: disc"><p>
Installation of the boot manager in the MBR of the first hard disk
without modifying the BIOS mapping.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Setup of Internet access with a supported PCI ISDN card or external
serial modem (not USB). Conversely, setup of DSL based on PPPoE with a
supported NIC.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Basic configuration of a supported WLAN adapter.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Basic configuration of an ALSA-supported PCI sound card.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Basic configuration of a locally-attached compatible printer with
YaST.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Basic configuration of an IDE CD writer for use with k3b (CD burning
application) without changing the jumper setting.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Configuration of a supported PCI ethernet card for LAN access with
either DHCP (client) or static IP. This does not include the
configuration of the LAN or any other computers or network components.
It also does not cover the configuration of the computer as a router.
Fault analysis is limited to checking for proper loading of the kernel
module and the correct local network settings.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Configuration of an e-mail client (Evolution and KMail) for collecting
mail from a POP3 account. Fault analysis is limited to checking for
proper settings in the e-mail client.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Support for the package selection KDE Desktop or GNOME Desktop.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Upgrade from the previous version of the product.
</p></li><li class="listitem" style="list-style-type: disc"><p>
Kernel updates (only official Novell update RPMs).
</p></li><li class="listitem" style="list-style-type: disc"><p>
Installation of bug fixes and security updates from the official update
server using online update or the manual method.
</p></li></ul></div><p>
For a detailed listing of the subjects covered by the free installation
support, check
<a class="ulink" href="http://support.open-slx.com/products/suselinux/support_overview.html" target="_top">http://support.open-slx.com/products/suselinux/support_overview.html</a>.
</p><p>
In case you are not sure if your support is covered, please do not
hesitate to give us a call. We are happy to assist.
</p><div class="sect3" title="8.6.1.1. Contact Information for Free Installation Support"><div class="titlepage"><div><div><h4 class="title"><a name="sec.support.inst.contact"></a>8.6.1.1. Contact Information for Free Installation Support<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.support.inst.contact">¶</a></span></h4></div></div></div><p>
Reach our support staff under the following links and phone numbers. Our
installation support is offered through call back. After your problem
description our staff either tries to call you back in the next 2 hours
or arrange a time for a call back. Please register your product at
<a class="ulink" href="http://www.open-slx.com/register" target="_top">http://www.open-slx.com/register</a> prior to your
support request.
</p><div class="itemizedlist"><ul class="itemizedlist" type="bullet"><li class="listitem" style="list-style-type: disc"><p>
<a class="ulink" href="http://support.open-slx.com/eService" target="_top">http://support.open-slx.com/eService</a>
</p></li><li class="listitem" style="list-style-type: disc"><p>
United States and Canada: +1-404-5854-269
</p></li><li class="listitem" style="list-style-type: disc"><p>
Germany, Austria, Switzerland: Phone: +49 (0)911-8946-0303
</p></li><li class="listitem" style="list-style-type: disc"><p>
UK: +44-2030-025-943
</p></li><li class="listitem" style="list-style-type: disc"><p>
All other countries (English only): please see
<a class="ulink" href="http://support.open-slx.com/products/opensuse/contact.html" target="_top">http://support.open-slx.com/products/opensuse/contact.html</a>
</p></li></ul></div><p>
For the most recent contact information, refer to
<a class="ulink" href="http://support.open-slx.com/products/opensuse/contact.html" target="_top">http://support.open-slx.com/products/opensuse/contact.html</a>.
</p></div><div class="sect3" title="8.6.1.2. Important Notes"><div class="titlepage"><div><div><h4 class="title"><a name="sec.support.inst.note"></a>8.6.1.2. Important Notes<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.support.inst.note">¶</a></span></h4></div></div></div><div class="orderedlist"><ol class="orderedlist" type="1"><li><p>
Free installation support is offered to customers with a valid and
activated registration code. You can activate your registration code
at <a class="ulink" href="http://www.open-slx.com/register" target="_top">http://www.open-slx.com/register</a>.
</p></li><li><p>
The registration code is not transferable to another person.
</p></li><li><p>
The free support covers the initial installation on one computer.
Refer to our Web site for further information
<a class="ulink" href="http://support.open-slx.com/products/suselinux/support_overview.html" target="_top">http://support.open-slx.com/products/suselinux/support_overview.html</a>.
</p></li></ol></div></div><div class="sect3" title="8.6.1.3. Contact Recommendations"><div class="titlepage"><div><div><h4 class="title"><a name="sec.support.inst.rec"></a>8.6.1.3. Contact Recommendations<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.support.inst.rec">¶</a></span></h4></div></div></div><p>
We recommend using <a class="ulink" href="http://support.open-slx.com/eService" target="_top">http://support.open-slx.com/eService</a>
to open a service request and to provide us with the relevant
information like problem description and log files. It helps us to avoid
misspelled commands, links, or directory names, which often cause
frustrating problems and are particularly common during phone
conversations. You will receive a reply soon, providing a practical
solution.
</p></div></div><div class="sect2" title="8.6.2. Preparing a Support Request"><div class="titlepage"><div><div><h3 class="title"><a name="sec.support.request"></a>8.6.2. Preparing a Support Request<span class="permalink"><a alt="Permalink" title="Copy Permalink" href="#sec.support.request">¶</a></span></h3></div></div></div><p>
We endeavor to help you as quickly and precisely as possible. The effort
and time needed is considerably reduced if the question is formulated
clearly. Please have answers to the following questions ready before
contacting us:
</p><div class="orderedlist"><ol class="orderedlist" type="1"><li><p>
Which program and version are you using? During which process does the
problem occur?
</p></li><li><p>
What exactly is the problem? Try to describe the error as precisely as
possible, using phrases with words such as <span class="emphasis"><em>when</em></span>
(for example, <span class="quote">“<span class="quote">When X is pressed, this error appears</span>”</span>).
</p></li><li><p>
What hardware do you use (graphics card, monitor, printer, ISDN card,
etc.)? You can get this information from the YaST <span class="emphasis"><em>Hardware
Information</em></span> module.
</p></li></ol></div><p>
Detailed documentation can be found in manuals, online help, and the
Support Database. This comprehensive documentation of openSUSE gives
guidance to solve a variety of problems. The SUSE Help Center on your
desktop provides additional information about installed packages, the
vital HOWTOs, and info pages.
</p><p>
You can access the latest Support Database articles online at
<a class="ulink" href="http://www.open-slx.com/usersupport" target="_top">http://www.open-slx.com/usersupport</a> or access the
community Support Database at <a class="ulink" href="http://en.open-slx.org/SDB" target="_top">http://en.open-slx.org/SDB</a>.
The Support Database, one of the most frequently used databases in the
Linux world, offers our customers a wealth of analysis and solution
approaches. You can retrieve tested solutions using the keyword search,
history function, or version-dependent search.
</p></div></div></div><div class="navfooter"><table width="100%" summary="Navigation footer" border="0" class="bctable"><tr><td width="80%"><div class="breadcrumbs"><p><a href="index.html"> Documentation</a><span class="breadcrumbs-sep"> > </span><a href="book.opensuse.startup.html">Start-Up</a><span class="breadcrumbs-sep"> > </span><a href="part.trouble.html">Help and Troubleshooting</a><span class="breadcrumbs-sep"> > </span><strong><a accesskey="p" title="Part III. Help and Troubleshooting" href="part.trouble.html"><span>◀</span></a> <a accesskey="n" title="Chapter 9. Common Problems and Their Solutions" href="cha.trouble.html"><span>▶</span></a></strong></p></div></td></tr></table></div></body></html>
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